Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return, your item must be:
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In the same condition that you received it.
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Unworn or unused, with tags, and in its original packaging.
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Accompanied by the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at info@enovixauto.com. Please note: Returns must be sent to the following address:
1000 West 8th Street, #3807, Los Angeles, California 90017
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
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Custom Products: Special orders or personalized items (these are final sale and cannot be returned or refunded).
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Perishable Goods: Such as food, flowers, or plants.
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Personal Care Goods: Such as beauty products.
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Hazardous Materials: Flammable liquids or gases.
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Sale Items & Gift Cards: Unfortunately, we cannot accept returns on these items.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@enovixauto.com.
